This Privacy Policy explains how the Puhal Delivery website (the “Site”, “we”, or “us”) collects, uses, shares, and protects personal information through our platform and its various channels. Puhal Delivery has created this Site to connect users who require food, groceries, or other items to be delivered by riders from affiliated restaurants or shops to their desired locations.
By using this Site, you agree to the practices described in this Policy.
When you use our services, you may be required to provide personal information such as your name, contact number, mailing address, and email ID.
Additionally, like many websites, we automatically collect certain technical data your browser shares, including:
Browser type and language
Software and hardware attributes
Date and time of visit
Referring web page
IP address and associated geographic location
Pages visited on our Site and time spent
This data is generally collected on an aggregate and anonymous basis.
To use our services, you must create an account on our Site. During registration, we collect personally identifiable information, such as:
Name
Email address
Phone number
Location details (e.g., zip code)
You may also add other details to enhance your user profile. It is your responsibility to manage and protect the sensitive information you share. You may review and update your profile at any time.
For online payments, you may need to provide details such as bank account numbers, mobile financial services (MFS) credentials, debit card or credit card information. These details are collected through secure and authorized third-party gateways and are not stored by Puhal Delivery.
Cookies are small text files stored on your device. We use:
Session cookies, which are deleted after you close the browser
Persistent cookies, which remain for a period and help us remember your preferences
These cookies help us to:
Enable core functionalities
Understand user interaction
Improve performance and usability
Track aggregated usage statistics
Some of our business partners (e.g., analytics and advertising service providers) may place their own cookies for the same purposes. These partners are not permitted to collect personal information beyond what is necessary for their services.
We may use web beacons (small graphic files) or similar technologies to:
Measure the effectiveness of our emails and notifications
Monitor site activity and user behavior anonymously
We may partner with third-party ad networks such as Google to serve ads across the internet. These providers may:
Use cookies to show relevant ads based on your browsing history
Limit how often you see a specific ad
Measure ad performance and engagement
We may use tools such as Google Analytics to collect anonymized data on user behavior. This helps us understand:
Visitor demographics
How users navigate and use our Site
Trends and usage patterns
No personally identifiable information is collected through these analytics tools.
To learn more about how Google uses your data, you may visit Google’s Privacy & Terms page.
We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of the revised policy.
